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Returns:
Return to Customer Service
RETURN POLICY:
Damages
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to Us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.
Returns
Please call us during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned in "sellable" condition in order to receive credit, which means un-opened and undamaged. Full credit, minus return shipping charges, will be issued for unopened merchandise returned within 7 days of your receipt of shipment. A 15% restocking fee will be applied to returns after 7 days. Product returns cannot be accepted after 30 days. Customer is responsible for all shipping charges on returned merchandise.
Back Orders
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will ship those items in stock and maintain a backorder of the remaining items, which will be shipped at the time they are backing inventory.
* Due to impending FDA regulations, effective immediately 01/01/04, All sales are final on ephedra based products.
P.O. Box 9425, PHILADELPHIA, PA 19139 - 215-892-7454
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